SELECTED WORK

American Dental Association

The Future of Dentistry

Service Design
Resonance Testing
Human-Centered Design & Prototyping
Brand Strategy & Design
Business Design

Case Study

Southwest Airlines

Digital Wayfinding

Customer Experience
Employee Experience
Digital Design
Model Making
Prototyping
Service & Space Design

Case Study

American Express

Hilton/ Amex Co-branded Credit Card

Customer Experience
Employee Experience
Brand Strategy
Resonance Testing
Service & Experience Design

Case Study

Manulife Financial Corp.

Today’s Workplace Experience

Service Design
Ethnographic Research
Design Strategy

Case Study

Boston College

Design Commons Collective - Positioning Strategy

Student Experience
Ethnographic Research
Digital Design
Design Strategy

Case Study

CLIENTS